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New part time Account Management Co-ordinator roles

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The travel industry is booming once more – we’ve had a busy summer here at Global Action, and it’s getting busier!  So, we’re looking to fill 2 new part-time roles supporting account management within the Global Action team – School Accounts Co-ordinator and Account Co-ordinator

  • £22-26k pa pro rata (depending on experience) 3 days a week and benefits
  • Based in the Cirencester office with opportunity for home working
  • Free on-site parking

Your organisational ability, understanding of client needs, and communication skills will ensure the maintenance and growth of our school, teacher, parent and student relationships.

Who are we?

After life-changing experiences working for the United Nations and International Red Cross overseas, Mark and Katharine set up Global Action to provide outstanding overseas trips for UK school students. Each delivers a unique Global Learning programme, empowering students to affect positive global change. We are now the UK’s leading provider of high-quality Global Learning programmes.

We engage young people in learning about poverty reduction, environmental issues and social justice through educational trips to: Nepal, the Indian Himalayas, Malaysian Borneo, Zanzibar Island, Costa Rica, Greece, and Switzerland.

Global Action is the only UK school trips company whose Directors have worked overseas for the UN at senior management level. We are a young, dynamic company based in Cirencester.

 

The School Accounts Coordinator Role

You will be the voice of Global Action to schools and teachers, and you will be responsible for supporting the sales and marketing team in maintaining an expanding client base.

Based from the Cirencester office with opportunities for remote working, key tasks will include:

  • Supporting Sales in the onboarding of new schools, from mail out enquiries to launch presentations
  • Managing communications with teachers about setting up their trip, and organising important upcoming presentation dates through direct communication
  • Managing the schools database, including keeping information up-to-date
  • The processing and management of school handover information for the operations team
  • Providing a point of contact for schools and teachers both pre and post-sale, and seeking to gain the information to answer their query from the correct team member
  • Supporting Sales in administration tasks, including liaising with external printers, and creating and collating presentation packs for clients
  • Basic office management – managing stationary supplies, cleaners, point of contact with landlord

Attributes, Skills and Experience

Essential criteria:

  • Experience in customer service and / or marketing
  • Excellent communication and administration skills skills, both oral and written, with a good telephone manner
  • Proficient on Microsoft Office Package, particularly Excel, Word and Outlook
  • Self-starter, confident
  • Excellent time management skills – ability to work to tight deadlines under own initiative without direct supervision
  • High level of accuracy, with very good attention to detail
  • Team player, happy to work in small business where everyone is ‘hands on’

Desirable:

  • Experience of working on a CRM system, preferably Salesforce
  • Interest in education, international development, or travel industry

 

The Account Coordinator Role

As Account Coordinator, you will be the voice of Global Action to our students and parents, and will be responsible for providing them with a smooth and happy journey.

Based from the office in Cirencester, with opportunities for remote working, key tasks will include:

  • Managing the customer journey from sign up to trip, including processing and management of confidential personal information and payments
  • Managing communications with clients about the progress of their account and important upcoming dates through direct communication and updating the client app
  • Providing a point of contact for clients and seeking to gain the information to answer their query from the correct team member

Attributes, Skills and Experience

Essential criteria:

  • Experience in customer service and / or account administration
  • Excellent communication and administration skills skills, both oral and written, with a good telephone manner
  • Proficient on Microsoft Office Package, particularly Excel, Word and Outlook
  • Self-starter, confident
  • Excellent time management skills – ability to work to tight deadlines under own initiative without direct supervision, and high level of accuracy, with very good attention to detail.
  • Team player, happy to work in small business where everyone has to be ‘hands on’

Desirable:

  • Experience of working on a CRM system, preferably Salesforce
  • Interest in education, international development, or travel industry

Benefits

  • 22 days annual leave per year pro rata, plus extra holiday between Christmas and New Year
  • Personal development training courses, and potential for overseas travel opportunities
  • Time off In Lieu (TOIL) Policy
  • Private healthcare and workplace pension

Closing date: 19 August 2022

Interviews: Week commencing 22 August

Start date:  September 2022

Please send your CV, with a cover letter clarifying why you want to work with us, and how you meet the above criteria, to:  katharine@global-action.co.uk

Please note we will only be responding to those applicants who will be invited for interview. Thank you.

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Global Action Ltd. Lumley House, 56 Elliott Rd, Cirencester, Gloucestershire GL7 1YS